NYC Home Cleaning FAQs

Booking is designed to be simple and completely online. Choose your service, enter your home details, select available options and add-ons, review your price, and reserve your appointment. You do not need to call or wait for a custom quote for standard bookings. Book Online

Yes. Handedly is built for the modern world, so you can book your cleaning online without a phone call or quote back-and-forth. Your home details and selected services determine the price shown during booking.  Book Online

We recommend booking as early as practical for your preferred date and time, particularly for specific one time, special occasion service or during busy periods. While we offer same-day or next day bookings, service is not always guaranteed. Booking a week or two in advance is ideal. Because NYC schedules can change quickly, the online booking calendar is the best place to see current availability.  Book Online

Same-day service may be available depending on scheduling and service type. A less than 24HR turnaround fee applies where offered. The current service menu lists a $50 same-day turnaround for standard cleaning and deep cleaning, $75 for move-in/move-out and vacation-rental turnover services. Availability and applicable pricing are shown during booking. Book Online

Yes, subject to Handedly’s scheduling and cancellation policies. If you need to reschedule or cancel your appointment, you may do so online. If you need to change your service, home details, add-ons or appointment within 24 hours, contact Handedly as soon as possible so we can update the booking where availability allows. Manage My Booking  Terms & Policies

Yes. Changes made up to 24 hours before your scheduled appointment are flexible and incur no fee. Rescheduling within 6 hours of the appointment carries a $50 fee.  Manage My Booking  Terms & Policies

Cancellations made up to 24 hours before the scheduled cleaning incur no fee. Cancellations made less than 24 hours before the appointment incur a fee equal to 50% of the booking. Cancellations made within 1 hour of the appointment incur a 100% cancellation fee. If our professional is unable to access your home within the first hour of the scheduled appointment due to unavailable or insufficient access, a 100% lockout fee also applies. These policies help compensate the professional who reserved that time for your home.  Full Cancellation Policy

Handedly is a digital wallet, credit and debit card-only service. A valid card must be kept on file to secure your booking; cash, checks and other payment methods are not accepted. A temporary pre-authorization hold is placed 24 hours before service, and final payment is automatically charged after the cleaning is completed. Standard flat-rate percentage, on top of  fixed digital wallet, debit and credit card processing fees are absorbed by Handedly.  Payment & Billing Policy

Tipping is not required, but it is customary and appreciated for exceptional service. Handedly pays our cleaning professionals above-average rates because we believe the people caring for your home deserve to be valued and compensated well. Tips are an additional way to recognize a professional who has gone above and beyond.
After your cleaning, you’ll receive an automated text message with the option to leave a 15%, 20%, or custom tip. Whatever you choose is entirely up to you.

Contact Handedly

We believe your home deserves more than a transactional clean. That’s why we personally select and onboard the professionals who care for our clients’ homes and strive to build lasting client-professional relationships whenever possible. The more your professional gets to know your home, the more they can understand the details and preferences that make it feel genuinely cared for.

While we can’t guarantee the same professional will be available for every visit, if their availability changes, we’ll work with you to find the best alternative and maintain the level of care you expect. Recurring Cleaning

Why Handedly

Handedly remains accountable for the service experience. If your assigned professional becomes unavailable, we will work to arrange an appropriate replacement or communicate with you about the available options

No. Handedly is designed around the realities of busy NYC households, so you do not necessarily need to be home while your cleaning is underway. Your booking should note clear home entry instructions, and building access should be arranged in advance where needed ie doorman or super notification for keys or unlocking.

A little preparation helps your professional spend more time cleaning and less time moving personal items. Before arrival, clear floors and large surfaces of everyday clutter, secure valuables and fragile items, and make sure any pets are safely managed. Most importantly, share your cleaning priorities and any special instructions when you book, especially around your pet if you are leaving them home for a pet relief walk.

Yes. Tell us what matters most to you—whether there is a room that needs extra attention, a personal preference on one of the cleaning criteria in our checklist, or a specific household priority for the visit. Clear instructions help us care for your home (and pets) the way you expect.  Manage My Booking

Handedly cleaners and home care specialists are prepared to bring their own equipment (vacuum, dusters, cleaning clothes, etc) and professional cleaning supplies, unless the clients offer theirs. Clients may request eco-friendly products and/or leave out what they would prefer us to use.

Yes. Handedly is designed to serve pet-owning households, and pet-related cleaning and care can be added to eligible bookings. For shedding pets, a focused Pet Hair Detox may be required; the current service menu lists $25 for homes under 2 bedrooms and $50 for 3 bedrooms and larger. Pet-Friendly Cleaning

Yes, pets can generally remain in the home, but they must be safely sequestered. For pet care services, owners must disclose the breed, weight, any history of aggression, biting or severe anxiety before booking, and Handedly may decline pet services at discretion when an animal presents a safety risk. Pet Care Policy

Handedly can go beyond the standard clean with household add-ons such as wash, dry & fold laundry, plus eligible pet care services. The cleaning checklists also include everyday finishing touches such as making beds in The Reset. Add-on availability varies by service, so the booking flow is the best place to see what can be added to your visit.  Add-Ons & Pricing

A Handedly home care and cleaning professional—not a random assignment from a social media platform or a gig marketplace. Handedly is built around a personally managed service: each professional is hand-selected, screened, onboarded and tested before caring for a client’s home or pet. Our goal is simple: the person entering your home should be someone we would trust in our own. Why Handedly

We take a deliberately hands-on approach. Handedly personally selects, interviews, and screens the professionals who represent the brand in clients’ homes, then onboards them to our service standards and expectations. We are not trying to build the biggest roster—we are building a trusted one

Yes. Handedly’s service materials identify our professionals as background-checked and vetted. [LINK: Safety & Trust]

Handedly carries general liability business insurance, and the current Terms of Service state that our contracted cleaning professionals are independently insured. This creates an additional layer of protection around your home and belongings. Safety & Trust

Handedly personally onboards professionals to the standards expected in a Handedly home. Our operating model is built around defined cleaning checklists, service expectations, clear communication and quality control—not simply sending someone to a home with a list of products.  Why Handedly

Every clean is checked against the Handedly checklist, with before-and-after photo documentation and a client walkthrough before the professional leaves. That process creates accountability around the details—not just whether a home looks clean at a glance. If something was missed, clients are asked to flag it within the applicable reporting window.  Our Quality Standard  Satisfaction Guarantee

Handedly is designed to be more than a cleaning appointment. Depending on the service, you can add household care such as laundry, along with pet care services including dog relief walks, feeding and water-bowl care, and focused pet-hair removal. Home & Pet Care

Yes, eligible pet care add-ons can be added to a cleaning. Current options include a 15-minute dog relief walk and dog water-bowl refill and feeding, as well as focused pet-hair removal for shedding households. Availability and pricing depend on the service and home.  Pet Care

For households with shedding pets, Handedly’s service menu lists a required Pet Hair Detox add-on: $25 for homes under 2 bedrooms and $50 for 3 bedrooms or larger. It is designed for focused fur removal on and around the home’s high-impact areas. Pet-Friendly Cleaning

Yes. Handedly offers in-unit or in-building wash, dry and fold laundry as an add-on for eligible cleaning services. The current service menu lists $25 per load for standard cleaning add-ons. Laundry Add-On

Yes. That is part of the point. Handedly combines a core cleaning service with carefully selected home and pet-care add-ons so your visit can reflect how your household actually lives. Choose the services that matter to you during booking rather than coordinating multiple providers.  Home & Pet Care

Handedly stands behind the quality and consistency of our service. Our professionals do not leave until the checklists are fulfilled or until clients sign off the walkthrough. If you are still unsatisfied with an area that was cleaned against the checklist, report the issue within 36 hours of job completion and include photo references. After the claim is evaluated, Handedly may provide a complimentary re-clean within 72 hours at our discretion. The Terms of Service do not provide cash or credit-card refunds; future account credits or service discounts may be issued at Handedly’s discretion.

The Handedly Standard is designed to make quality visible. Each clean is checked against the applicable Handedly checklist, before-and-after photos are taken, and a final client walkthrough is completed before the professional leaves. For certain services, photo and video documentation also creates a useful record for homeowners, landlords, buyers, supers and property managers

Tell us within 36 hours of completion and include photos showing the area of concern. Handedly will evaluate the claim and, when appropriate, may provide a complimentary re-clean within 72 hours of evaluation. Because cleaning is a manual service, Handedly does not offer cash or credit-card refunds under the current Terms of Service.

Please report accidental damage or breakage within 36 hours of service completion and include photographic evidence. Handedly’s Terms of Service distinguish accidental damage from pre-existing, unstable or inherently fragile items, and ask clients to secure irreplaceable heirlooms, expensive jewelry, cash and financial documents before service. Damage & Liability Policy

Handedly launched in New York City, serving NYC households in neighborhoods where our service model is a strong fit, including areas of Manhattan and Brooklyn. Current priority neighborhoods include Tribeca, West Village, SoHo, Chelsea, Meatpacking, Flatiron NoMad, Brooklyn Heights, Upper West Side, Park Slope, Cobble Hill, Carroll Gardens, Dumbo, Williamsburg, the Financial District and Battery Park City. Service availability can vary by address, so enter your location zip code during booking to confirm.

Yes. Handedly is built with NYC apartments and condos in mind—from everyday city apartments to larger, more complex layouts and detailed homes. Our flat-rate booking model is designed to make pricing and scheduling straightforward even in the realities of NYC living. NYC House Cleaning

Yes, where building access can be arranged. Handedly’s operating policies specifically account for access through clients, doormen, supers or other authorized building contacts. If our team arrives and cannot access the property, they will attempt to reach the appropriate contact and will wait up to one hour after the scheduled appointment before the visit is treated as a lockout.  Building Access & Lockout Policy

Yes. Handedly’s service menu includes larger-home and townhouse pricing, including homes of 2,000+ square feet with 5+ bedrooms and 4+ bathrooms. Larger or more complex homes may require a custom quote where indicated in the service menu.  NYC Services & Pricing

Because you should not have to choose between the personal care of an individual cleaner and the accountability of a professional service.

Handedly was built around a simple idea: your home deserves more than a transactional clean. We personally select, screen and onboard the professionals who enter your home, and we invest in them because we believe taking better care of our people leads to better care of your home.

You also get the convenience of fully online booking, transparent pricing and modern technology, combined with defined service standards, quality checks, insurance and one accountable company behind your experience. And unlike a traditional cleaning service, Handedly goes beyond cleaning with home and pet-care services designed around the needs of busy NYC households.

It’s the personal attention you want from someone you trust, with the professionalism, consistency and accountability you expect from a premium service.  Why Handedly

We combine the personal care of a trusted home professional with the standards, convenience and accountability of a professionally managed service.

Every Handedly professional is personally selected, screened and onboarded by us. We pay and support our professionals with a people-first philosophy because we believe better care for our people leads to better care for your home. And because Handedly is built for the modern world, booking, pricing and managing your service are fully online and effortless.

We also care about the details others overlook—from the way your home is cleaned and quality-checked to the ability to add home and pet care to your service, so you can manage more of your household through one trusted partner.

It’s hospitality at home: personal, thoughtful and professionally managed.  Why Handedly